Internet Orders

Returns of merchandise purchased from the FBW Website may be made within thirty (30) days of
purchase for a refund of cost of the merchandise less shipping and handling costs. A separate
restocking charge may apply. If FBW has shipped the wrong item or if it was damaged during
shipping, please contact Customer Support at 519-667-0770 or toll free at 1-844-667-0770. Before
you return the product, you must first contact FBW at Customer Support by telephone or via email to
returns@feelbetterwellness.com to make your return. Any funds returned will be reapplied to the
financial instrument used for the initial purchase. If the product you received was damaged,
defective, or if the wrong item was shipped to you, you must also contact FWB at the number
appearing above or via email.

To return an item you ordered from FWB, fill out the Returns Form on the FBW Website or the
documentation emailed to you and send it back with the original proof of purchase, the merchandise,
and all other original packaging and documentation, to ensure proper credit and faster processing.
FBW cannot be responsible for lost or misplaced returns. We recommend using an insured and
prepaid method for your return, such as FedEx, Purolator, UPS ground, or insured Canada Post, as
proof of delivery. No CODs will be accepted.

To avoid any additional fees or denial of your return, please include all original packing materials,
manuals, and accessories with the product. All merchandise must be returned in its original
packaging and in saleable condition.

Turnaround time for returns or replacements or repairs will depend upon, inter alia, the product,
issue, time of year, and your location, as well as other factors outside of the control of FBW or the
supplier of the merchandise.

In-Store Purchases

For all in store purchase returns, please return the merchandise to the FBW location where you
purchased the merchandise, along with original proof of purchase and all original packaging and
documentation.

Warranty Claims

If you have a warranty claim within the first thirty (30) days of the date of purchase and it remains
under the manufacturer’s warranty, but not the extended FBW warranty, please contact FBW at 519-
667-0770 or toll free at 1-844-667-0770. If there is a warranty issue after thirty (30) days from date
of purchase and you do not have the FBW extended warranty, please contact the product
manufacturer directly for warranty service. Please ensure you the model number of the product
available.

Additionally, if you have purchased an extended warranty through FBW and are within the warranty
period, please contact FBW at the numbers above or via email to warranty@feelbetterwellness.com
to begin the claims process.

Delivery Options for your Massage Chairs and Large Size Items

We ship via UPS, FedEx, Canada Post, or Purolator Courier and offer Ground
(generally 3-10 business days), Expedited (2-4 business days) and Express shipping (1-
2 business day) options (no Saturday or Sunday delivery available) such other third
party shipping/delivery service depending on the courier, your location, and the product
purchased. The arrival time of your order normally requires a fulfillment time of 1-2
business days plus the shipping time of the method you select. These timelines do not
apply to certain products, such as certain massage chairs or large size items.

We calculate your shipping rates based on the cost to ship each item by weight and size
to your shipping address using the shipping method you select. Please note that we
cannot ship to post office boxes. Any free shipping offers do not apply to orders
shipped to remote locations or to certain other locations and do not apply to massage
chair or large size purchases, except those that are subject to promotional offers on free
shipping, if any, at time of purchase. Please contact FBW for further details.

Certain large items are subject to some delivery restrictions and/or increased delivery
charges. Please contact FBW to confirm if delivery is available to your postal code.

Standard shipping via common carrier is included in the quoted price as FWB’s Gold
Standard Delivery Service.

“Gold Standard Delivery” is the FBW third party delivery service that provides delivery to
the first dry area such as a garage, covered porch or just inside the exterior door of the
building. This service does not include placement in your home, set up, assembly of
items, haul away or removal of packaging materials.

“Platinum Standard Delivery” is the FBW third party delivery service that is available for
an additional fee. Please contact FBW to inquire about this service. The Platinum
Standard Delivery provides for delivery of your purchase to your room of choice in your
home, office, cottage, or other location, that has a clear path from the entrance way to
its destination. Unlike our competitors, the FBW Platinum Standard Delivery service
DOES include set up, assembly of items, haul away or removal of packaging materials.
You will never need to lift a finger during this delivery service.

Most orders leave the FBW warehouse or its third-party supplier within one to two
business days of order placement.
Additional Considerations
Please be advised of the following requirements:

1. A daytime phone number in the shipping information at the time of purchase.

2. Once your order arrives, if not presently available at your local FBW location, the
FBW third party delivery service will contact you to confirm your delivery option and to
schedule a delivery appointment.

3. Deliveries typically occur between the hours of 8:00 a.m. and 5:00 p.m. Monday
through Friday local time and will be scheduled within a 4-hour window.

4. Upon delivery, please inspect your purchase(s). You will be required to provide valid
government issued identification and will need to sign a Proof of Delivery receipt.
Please note any damage to the item or packaging on the delivery receipt or, if refusing
delivery due to damage, please note “refused due to damage” on this receipt.

5. A signature is required for all deliveries; the driver is unable to complete delivery
without a signed delivery receipt.

Platinum Standard Delivery is subject to reasonable access to the area without
damaging the purchaser’s property or the product or jeopardizing the safety of the
delivery personnel.  Please check the measurements to make sure access will be
available. In the event suitable access is not available inside your home, the delivery will
take place via the Platinum Standard Delivery Service. Extraordinary delivery
requirements may necessitate an additional fee to the third-party delivery company.